Fernando D Vhe

I asked to cancel a long time ago

I have had two payments taken from my account when I asked to cancel ..I really need my money to be refunded back to me account. I have reached out several times..
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Loss:
$60

Preferred solution: Full refund

Resolved
Michelle G Iad

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Verified Reviewer

Resolved: Charge to my debit card I did not authorize!!!!!

Updated by user Nov 18, 2023

Company fixed the issue and I have been provided with apology.

Original review Oct 19, 2023
My complaint is my debit card was charged and I did not authorize this. I don't even know what scorescence is!!!
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Preferred solution: My money back

Candice L Yol

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Verified Reviewer
| map-marker Bellevue, Washington

Money being took out

Hello My name is Candice Lester there has been 4 withdrawal from my chime account n my chime card was stolen n I don't want or approve any on these withdrawal can you return my money thank you
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Anonymous
map-marker Albany, New York

Horrible customer service representatives.

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Very rude and condescending each individual representative stated..they are only there to do a job..tell each customer what they want to hear, get their paycheck and go home. They also stated they don't care about the customers...they don't care if a refund is processed... This was our 3rd call in under a month Onto the bbb and atty general office to have this company shut down..and get our money back
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User's recommendation: Stay away...they are scammers

Joseph K Cqr

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Verified Reviewer
| map-marker Twin Lake, Michigan

Cancel

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Scoresense - Cancel
Cancelled a couple days ago. Any charges will be disputed. I cant wait until law changes and companies like you cant play this game.
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MYRTLE P Zbg

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Verified Reviewer

Need to cancel account

Money deducted from my checking account I do not need ScoreSense This was supposed to have been canceled Please cancel immediately Thank you
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Preferred solution: Full refund

User's recommendation: You.are good. I. Just do no need your service.

Dorothy T Ayx

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Verified Reviewer

Cancel membership and payment's

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I would like to have my membership canceled and have all auto payments stoped this is the second time I have requested this. I will be calling my bank to have this action stopped and if it happens again I will take the next step. Thank you Dorothy Taylor
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Loss:
$30
Pros:
  • There isnt any
Cons:
  • Loss of money for every month you pay for service
  • Do not show your scores with companies used

Preferred solution: Full refund

User's recommendation: Don't use this they do not inform you of anything they just take your money

Featured
Cheryl W Ilo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer

Credit score payment

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Scoresense - Credit score payment
Explore video interviews
Scoresense - Credit score payment - Image 2
Scoresense - Credit score payment - Image 3
I was trying to get my credit score and paid my dollar to start. In the meantime, I changed my phone. I lost the website. I didn't get all my archived e-mails. I pulled up my bank statement when I finally got back on line. 39.95 was taken out of my account. The phone number that was on my bank statement said National credit for homes. I called the number and they were closed. They sent me a phone number was Score Sense. I called Score Sense and the nice gentleman told me to E-mail you and explain what had happened. All I need is a refund of my money. Thank you, Cheryl Webb
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Loss:
$40

Preferred solution: Full refund

1 comment
Guest

I made a huge mistake in dealing with this company, why companies like this can continue to operate and rip people off.

Nicko Chx
map-marker Chicago, Illinois

Phantom charges

Every time I go to capital 1 website to make or change payments score sense is somehow aware of it and their ad pops up I make no attempt to do business with them but they manage to attach a 30 dollar charge to my account I in no way intending to indict capital 1 I LOVE their service
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User's recommendation: Careful when checking your credit score

Teresea W

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Verified Reviewer

Cancel and refund

Cancel and refund no longer want or need will you please refund my money and cancel the service I only wanted to do the trail please and thank you
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Loss:
$30
Pros:
  • Only wanted to try the 7 day trail
Cons:
  • Only wanted to try the 7 day trail

Preferred solution: Full refund

Mr maya M

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Verified Reviewer

Cancel

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Not aloud in account cancellation of this account do not use my credit card again. I would not recommend your company
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Melinda K Rkv

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Verified Reviewer

Very rude customer service. Felt threatened and privacy violated.

I would like to speak to customer service manager to explain!!! Drive thru cashier was rude and totally out of line. I asked to speak to manager numerous times. And finally she came to the window. I felt she had resolved the issue and she gave filled my order and I drove off only to see the cashier come outside and film me with her phone and yell something at me. I turned around and went inside and told the manager that was unacceptable. There were at about 10 employees standing around listening to the conversation. She was relatively nice but I felt threatened and unsafe so I left.
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Preferred solution: Talk to customer service manager about this.

User's recommendation: Never go to this Bojangles or any Bojangles ever again. I certainly will not. You ask for receipt below. I was not given on. I believe on purpose.

Michael C Tha

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Verified Reviewer

Want to keep other people from getting ripped of by another dishonest co.

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They want to charge you $30 to cancel. You make me sick, just a bunch crooks trying to rip off the consumer. Hope the BBB deletes your service.
View full review
Loss:
$30
Pros:
  • There isnt any
Cons:
  • Deceptive practice for enrollment

Preferred solution: Full refund

User's recommendation: Not to my worst enemies.

Elizabeth W Sdc
map-marker Buffalo, New York

I am trying too get my money from scoresense because I am not using y'all services

I am complaining because yall took my money when I dont use yall servicesyall toned too put my money back on my bank card
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Resolved
Susie R Emu

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Verified Reviewer

Resolved: COMPLETELY UNSATISFIED CUSTOMER

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Updated by user Dec 01, 2022

Company fixed the issue and I have been provided with full refund. Score sense has fully refunded my money as of November 30th, 2022. Thank you so much for your help!.

Original review Nov 16, 2022
I did the trial they have, cancelled subscription the same night, or at least I thought I did. Then, full subscription fee was taken off my account.

The same day, I called and asked for my money back and told them I had cancelled the same day I started the trial. I was informed that I was getting my refund in 7-10 business days. When nothing showed in my account, I contacted them again. This time I was told that I would see my refund in 3 days.

2 weeks later, I'm being told 3 more days. Still nothing until I get an email from them saying that I don't have sufficient funds for my upcoming month of service from them... I emailed them back telling them that I do not have a subscription with them, that I still have not received my refund for the last time they took money off my account and that they better not be removing any more funds off my account, and where is the money they owe me?? I have not heard back from them through email and when I call their customer service number I am hung up on every single time.

So $39.99 off my hard-earned money, stolen out of my account as far as I'm concerned, and they continue to try and steal more??

I don't want to have any of my personal information associated with a company that has their employees lying to customers, ripping them off and thinking it's okay!! Worst mistake I could make!!
View full review
Loss:
$40
Cons:
  • Everything about their customer service

Preferred solution: Full refund

User's recommendation: Think twice before you use this company

1 comment
Aaron W Dnx

Scoresense I was not paying attention when I went for my free credit score, my fault. I called immediately to cancel when I seen the charge on my credit card account.

December 14 2022, I talked to "Kate" (doubt that was her real name), I received a cancellation number and told that I would get a $29.95 refund. As of Jan. 09, 2023 no refund on my credit card account. I called again, talked to "Lilly" and was told that she was sending an email to the financial department requesting a refund.

I was told that the financial department makes the decisions on refunding the money. I asked "Lilly" if there was anyway that I could contact the financial department, she said "you have to call beck to this number". Scoresense is a real scam!

They take your money immediately, then make it extremely difficult to get a refund. Why get charged for a FREE CREDIT SCORE?

TAMMY G Tyw

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Verified Reviewer

Lousy, fraudulent

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fraudulent, hard to get hold of, not authorized charges! charge a 1.00, then 2 days later , charge 39.90!
View full review
Loss:
$40

Preferred solution: Full refund

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