Company responded
Anonymous

Scoresense Is A Scam Company

Scoresense offered "FREE" credit score but ended up charging me $39.95 on my American Express card which was not authorized. I sought a free credit score on September 15th and my credit card was charged $39.95 on September 22nd.

The deception of a week long trial period is a farce.

I tried to seek a refund within two days of finding the unauthorized charge on my credit card but a refund was refused by a mystery Scoresense manager on September 27th. My advise is to have nothing to do with this scam company since they are deceiving thousands of people with their false and misleading advertisement on the web.

View full review
Loss:
$39
Pros:
  • Got cancellation confirmation
Cons:
  • I did not authorize
  • Scam company
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
ScoreSenseCares
Response

We have noted your complaint on pissedconsumer.com and have sent you a private message with our information on it. Please send your member ID number to the email address listed in the message so we can investigate.

Thank you

Anonymous

Sounds like most of these "reviews" are your own fault

aside from the few people that honestly did not know that their card information had been used to sign up .....it's your own fault that you were charged after the 7 day trial. It clearly states that after 7 days the card that you used to sign up with will be charged $40 bucks....what's the problem? Most of these comments are "complaining" that you somehow thought that this service was only a dollar and you weren't "told" that you had to cancel....seriously guys.... how many "free trials" have we all signed up for through the years....how many of them are actually free or in this case $1.00 after the trial? What "adult" doesnt pay attention to the FINE PRINT. You're an idiot and you deserved to get charged. This also doesnt count for the folks that ACTUALLY called and attempted to cancel before the trial ended or had some other issues with extra charges/refunds ect....it's totally their fault for charging you and you guys have every right to nail their *** to the wall for playing with your money and information. But for all of you crybaby *** people that randomly sign up for "free" *** and don't do what you are supposed to do to get it cancelled before you are charged....shut up and take your lick. No one held a gun to your head and made YOU give YOUR INFORMATION out to a site that says....clear as day.... that you will be charged if you dont cancel within the alloted time frame. Its your own fault so stop being a ***, stop blaming other people, own your *** and admit that you forgot that you signed up until you saw the charge on your statement....admit that you let the 7 days go by and tried to call on day 8+ and *** your way out of the charge.....admit that it's YOUR FAULT that you were charged and stop calling this site a scam that took your money when you volunteered your information and forgot you did it.
View full review
Reason of review:
whatever
1 comment
Guest

Bologna! I cancelled on the 3rd day of the 7 day trial period, and I still didn't get a refund.

I've been reading about the bad things that Scoresense has done to customers.

Anonymous

I did not authorize this company to withdrawal a penny

out of my account and they too 39.99.. now i wont be able to pay my electric bill. This is sneaky marketing and these people should be sued. I WANT MY $$$ ASAP OR I WILL BE WITHOUT ELECTRICITY. grrrrr THIS IS DOWNRIGHT WRONG I AM SUPPORTING A 12 YEAR OLD AND I WANT MY $$$. dONT FALL FOR THIS TRAP. nOW THESE PEOPLE WANT A HUNDRED WORDS YOU REALLY DONT WANT TO HEAR WHAT I HAVE TO SAY ...JM VERY UPSET WITH YOUR SNEAKY BS. lA LA LA LA LA LA LA LA LA LA LA LA ARE YOU KDDING STILL NOT HUNDRED WORDS. OK IM GETTING A LAWYER .YOU GUYS SHOULD BE ASHAMED OF YOUR TACTICS
View full review
Loss:
$40
Reason of review:
I did not ok you to withdrawal 39.99 out of my account

Preferred solution: Full refund

Company responded
Anonymous

Refused refund

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I have never logged into this account after paying for it. I've asked for a refund and it was denied because i asked for 1 day after it posted to my bank account. THis is the biggest SCAM ever! I have never logged into this account and never used any of the benefits. When i called to ask for a refund they tried to sell me a membership at a reduced priced for $19.95 instead of the $39.95 they have been charging me. How does the cost magically cut in half just because i called? then when i refused it my refund is being denied. This company is a scam and i would never recommend it.
View full review
Loss:
$40
Cons:
  • This is a scam
  • Being tricked unwanted membership
Reason of review:
bad product

Preferred solution: Full refund

2 comments
Guest

They keep charging me too after cancelling! This is b.s.! I just called last month!

ScoreSenseCares
Response

Hello, we will send you a private message with our email address. Please forward your membership ID to that email address so we can investigate.

Thank you

View more comments (1)
Company responded
Anonymous

Total unethical company

Signed up for the FREE trial, when I called to cancel my account because they were going to charge me $49 a month for only once a month credit scores. They then said they would change my rate to $19.95 a month. But when I tried to cancel my account they charged my card, had to file a complaint with my bank and they only gave me part of it refunded. What a scam!! Total rip off, go to CREDIT KARMA or CREDIT.com for your monthly credit scores. They do not charge you anything and Credit Karma gives you a new score every 7-8 days, I really love them. DO NOT USE SCORE SENSE!!
View full review
Loss:
$5
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
ScoreSenseCares
Response

Hello, we would like to investigate your issue. We have emailed you a private message with our contact details.

Please forward your member ID to the email address listed in the message. Thank you.

Anonymous

Can't download scores

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I have been with scoresense for years and thankfully they do grandfather you in on your starting rate. I have however been having issues for about a month now. Every day i try to download my scores and i keep recieving an error message. All they can say is sorry we are working on it.
View full review
Reason of review:
Order processing issue
Anonymous

TERRIBLE!

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This website is a total SCAM!!! They hide things in small print! Very deceiving. I cancelled service online before the 7 days and they still charged my account. Called for refund and they denied it! Waste of money!!!!!! BEWARE
View full review
Reason of review:
Problems with payment
Anonymous

Suscripción no autorizada

Saludos, No tengo suscripción con ustedes y me están cobrando $39.99 a mi cuenta. Entre a la página de ustedes y veo que hubo una suscripción la cual aparece cancelada en el 2023. No los autorizo a retirar dinero de mi cuenta. Maria Apolinary
View full review
Reason of review:
Problems with payment
Anonymous

Horrible experience

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Horrible experience. Tried to cancel six days later.it was degrading the way she spoke to me i asked her several to cancel.she finally said ok.but didn't confirm just hung up on me.this is a scam im sure.
View full review
Reason of review:
Poor customer service
Company responded
Anonymous

Tried to cancel free trial membership

tried to call the number they give you for customer service to cancel free membership, couldn't get them to give that option, instead they said you have been chosen to win a free cruise? what the *** is that?

wouldn't use them, makes me mad when they offer free trial membership and cancel anytime and they don't let you.

fraud!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!I had to cancel my credit card because couldn't cancel through there service. dont know what else to say but do not use these people, and now i have to put in 100 words or i can't go on with this page.....what is up with this???????

View full review
Loss:
$1
Cons:
  • Impossible to cancel
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
OneTechCares
Response

Hello, We are sorry to hear that you are having issues in contacting us. Please send us an email with your membership ID and also which number you tried to call us on, so that we may investigate your issues. Thank you.

Anonymous
map-marker Dallas, Texas

Well, i was curious about my credit. Now i regret it.

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This company should be taken in for false advertisement. Not only that, but i now have 27 dollars to my name and cannot take care of certain things now because of a 40 dollar charge (39.95) I detected. If they charge me again they are going down. I didnt consent to this nor did they tell me I would be getting charged like this. Little more than a week later at that.
View full review
Reason of review:
Not as described/ advertised
Anonymous

Scam scam scam

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Including all the other comments listed here I want to add the super professional tactic of offering the "product" they are selling at half price of $19.95 if you are smart enough to tell them $39.95 is an insane price to charge for what that are offering. I cancelled within two minutes of creating the account but it sounds like with their track record I need to watch my bank statements very carefully.
View full review
Reason of review:
Pricing issue
Haelyn Mce

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Scoresense - Review in Financial Services category

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Scoresense - Review in Financial Services category
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Scoresense - Review in Financial Services category - Image 5

So I just noticed a charge for $39.95 on my account, and I got an email saying I owed $59.95 and it was a receipt for the payment of that amount, which is what prompted me to check my bank account in the first place. So then I searched my email for something called Metronet and score sense and found emails with somebody else's first name but my last name.

So I sent an email, I have also called and left a message.

And I will be calling again until I get an answer. Obviously I'm going to also have to contact my bank and let them know what is going on.

View full review
Cons:
  • Unwarranted monthly charges
  • Were deceitful
  • Gettting ripped off
Reason of review:
Problems with payment
Anonymous

ScoreSense is a scam!

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Was told by my attorney to goto free creditscore on the internet. Was told it should be the first thing at the top.

I clicked on it and began entering my info. Said it should be free. They wanted $1 to get it started and I would be reimbursed. A month later $39.95 was removed from my acct.

I called to get this straightened out and their billing dept refused as it was past the 30 days. This was definitely a scam to make you think it was free. They were to send me emails explaining their actions. They did not.

I have called twice and the agent assured me this would be straightened out and it has not. A scam at it's worst.

View full review
Loss:
$40
Cons:
  • I did not authorize
Reason of review:
Problems with payment

Preferred solution: Full refund

1 comment
Guest

"I didn't like: I did not authorize."

Sure you did. You even agreed to it when you clicked that I agree to terms of service box.

Did you not pay attention?

Anonymous

Cancel my payment and such

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I dont want to use your services. Ive got a another program to use, so discontinue my subscription. Please and thank you
View full review
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