I signed up for a free trial on 10NOV. Called on 17NOV to cancel and spoke to "David", who launched into a sales pitch to retain my business.
He only managed to further devalue the service by lowering the price. I do not conduct business with companies that don't provide their best price first. This sales tactic fails with me 100% of the time. "David" provided me with a cancellation number only after he had exhausted his scripts for retention.
He then told me that I was beyond the trial period, which I disputed, as I had made an entry in my calendar to call and cancel WITHIN the period. I followed up with an email to customer care directly after the phone call. That was three days ago and I have received no response. I emailed again to inform them that this was unacceptable.
I then contacted my financial institution to dispute the transaction. Step 3 is this...a negative review, which Scoresense earned fair and square. I will say that the information was complete and accurate. I would have been willing to pay a one time fee for it even.
However, free is free and I am frugal. I don't appreciate and won't condone trickery. Shame on you, Scoresense!
I will offer you a 'free trial' in return...you have 24 hours to reverse your erroneous charge to my account to avoid a formal complaint with the BBB, in addition to the top three online review sites. The choice is yours and the clock starts now, at 10:38am CST.
Product or Service Mentioned: Scoresense Trial Membership.
Reason of review: Return, Exchange or Cancellation Policy.