You get trick in signing up 7 day free trial. You better make sure you CALL IN and cancel your free trial.
If you call after the 7 day trial, they don't give you your MONEY BACK. Ridiculous, thats $39.95 that they are keeping. I called in as soon as my account was charged and they refused to give me my money back. WTF.
Oh and they don't fully explained to you the whole cancellation policy. After trying to sell you all the benefits of having your account, I flatly told the customer rep - Emily that I just want to cancel my account. I then asked, do I get my refund. She said no because it says it there when I signed up.
I don't recall reading that to begin with. I've never had this kind of experience where you don't get your money back after cancelling. I've always called right after my account is charge even though its after the trial period. I still get my money back or pro-rated refund.
she has the nerve to give me an attitude.
Product or Service Mentioned: Scoresense Trial Membership.
Reason of review: Poor customer service.
Monetary Loss: $40.
Preferred solution: Full refund.